Our most frequently asked questions as well as the most important need to know.

We have carefully compiled this page. We have included all questions and important information in it.

That is why we ask you to read this FAQ first.
It is of course always possible that the answer to your question is not listed! Let’s connect then

FAQ

BOOK YOUR STAY!

NEED TO KNOW!

need to know!

Where can I find availability?

Where can I find
availability?

Is the building
Eco-friendly?

Is the building eco friendly?

Where are the Aruba
COCO apartments
located?

Where are the Aruba COCO apartments located?

How safe is the
neighborhood/area
of Aruba Coco?

How safe is the neighborhood/area of ​​Aruba Coco?

Can I come in at
any time?

Can I come in at any time?

Prices vary on different platforms, how is
this possible?

Prices vary on different platforms, how is this possible?

Can I get a
discount?

Can I get a discount?

Do I get a discount on
my next booking?

Do I get a discount on my next booking?

Are long-term stays
an option?

Are long-term stays an option?

Can I park there?

Can I park there?

Is there a possibility to charge my car electrically?

Is there a possibility for electric charging of my car?

Is it suitable for
disabled people?

Is it suitable for disabled people?

Is there a
swimming pool?

Is there a swimming pool?

Can my pet come
along?

Can I bring my pet?

Is there a shop within walking distance?

Is there a shop within walking distance?

Is there a restaurant within walking distance?

Is there a restaurant within walking distance?

Distance from/to
airport?

Distance from/to airport?

Is there a
balcony/terrace?

Is there a balcony/terrace?

Is there wifi?

Is there wifi?

How and when
can I pay?

How and when can I pay?

What are the check-in
and check-out times?

What are the check-in and check-out times?

Can I check in and/or
out early?

Can I check in or out early?

Is there a Property
Manager
present/available?

Is there a Property Manager present/available?

How do I receive the
key to the
accommodation?

How do I receive the key to the accommodation?

Are there beach chairs in the apartment
for the beach?

Are there beach chairs in the apartment for the beach?

Are there beach
towels available
for the beach?

Are beach towels available for the beach?

Is there a cool box available?

Is there a cool box available?

Is the complex and apartment
child-friendly?

Is the complex and apartment child-friendly?

What is available for children?

What is available for children?

Can a car rental be arranged for me?

Can a car rental be arranged for me?

Is it advisable to
rent a car?

Is it advisable to rent a car?

Is there a pick up and
drop off service to
and from the AirPort?

Is there a pick up and drop off service to and
from the AirPort?

What are the taxi
costs to the
accommodation?

What are the taxi costs to the accommodation?

Can I book a
hotel service?

Can I book a hotel service?

Is it wise to take out
travel and/or
cancellation insurance?

Is it wise to take out travel and/or cancellation insurance?

What if we miss something in the apartment or something breaks?

What if we miss something in the apartment or something breaks?

Can I have a party in or around the apartment/complex?

Can I have a party in or around the apartment/complex?

Can I receive
visitors?

Can I receive visitors?

Is there a grill station
at the pool for
general use?

Is there a grill station at the pool for public use?

Will I receive more information about the apartment/
complex/area after booking?

Will I receive more information about the apartment/complex/area after booking?

Where can I find the
booking conditions and
payment policy?

Where can I find the booking conditions and payment policy?

Where can I find the cancellation policy?

Where can I find the cancellation policy?

What we do for the environment

What do we do for the environment?

What inventory will
I find in the
apartment?

What inventory will I find in the apartment?

What additional costs
can I expect and what
are they for?

What additional costs can I expect and what
are they for?

Is cash accepted for
rental payments?

Is cash accepted for rental payments?

Is smoking allowed in
the apartment or
on the premises?

Is smoking allowed in the apartment or on the premises?

What is the
mains voltage?

What is the mains voltage?

What can be
booked?

What can be booked?

Communion rental and permanent residents
in the complex?

Communion rental and permanent residents
in the complex?

Injury

Injury